Non- Banking Financial Cluster (NBFC) has a 3- tier approach for managing complaints, namely at Hennessy Tower office Premises, Chief Executive Officer and Financial Services Commission.
Tier 1
Customers can provide details of the issues by:
1) Visiting the NBFC entity
2) Contacting the complaints coordinator on the following :
- Telephone : (230) 202-1169
- Email : contactnbfc@sbmgroup.mu
3) Sending a complaint letter to the complaints coordinator at the following address:
Attn : Complaint Coordinator
SBM (NBFC) Holdings Ltd
Hennessy Tower, Level 12
Pope Hennessy Street, Port Louis
Republic of Mauritius
Tier 2
Should you feel that your concerns have still not been fully addressed or if you do not hear from the complaints coordinator within 3 days, please write to :
The Chief Executive Officer
SBM (NBFC) Holdings Ltd
Hennessy Tower, Level 12
Pope Hennessy Street, Port Louis
Republic of Mauritius
Email : ceonbfc@sbmgroup.mu
Tier 3
If you are not satisfied with the response provided or do not receive a reply from the Non-Banking Financial Cluster within 2 weeks, you may channel your complaints to the Financial Services Commission on the following address:
FSC House
54 Cybercity Ebene
Mauritius
Tel : (230) 403-7000
Email:fscmauritius@intnet.nu